Shipping & Delivery (in the US)
Same Day Shipping Cutoff Time
Orders placed by 12:00pm Pacific Time will be shipped the same business day the order was received. Business days are Monday through Friday, excluding national holidays. Orders received after 12:00pm will ship the following business day.
We offer FREE UPS Ground Shipping on all US orders in the continental U.S., every day.
- UPS Ground: This option is available on all orders. Products shipped via standard service are normally delivered within 3-5 business days after ordering.
- UPS 2nd Day Air: **For an additional charge, we offer this expedited shipping option. Products shipped via two-day service are normally delivered two business days after ordering.
- UPS Next Day Air: **For an additional charge, we offer this expedited shipping option. Products shipped via overnight service are normally delivered one business day after ordering. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Verifying Your Billing & Shipping Address
Your billing name and address must match those on your credit card statement, or your credit card transaction may be declined.
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and Mezlan are protected from fraudulent activities. Someone may get your credit card information and your billing address (from your trash can, for example) and ship an order to anywhere in the US. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company; this keeps our fraud rates down and gives you peace of mind that you are purchasing/shopping with a company that has your best interest in mind. Our Customer Service may email, then call you, to verify order information. If contacted, your order will not ship until we verify it with you.
Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your mezlan.com account information.
It is at the discretion of our shipping carrier, UPS, whether to require a signature at your delivery location. Our policy, due to the value of the package, is that all orders over $500 are shipped "signature required". For your convenience, we recommend that you sign up for My UPS account that may allow you to waive any signature requirements and/or for UPS Access Point that allows you to select one of many convenient alternative delivery locations in your area (where available).
Please contact customer service if your package has not arrived in the specified ship time. Occasionally packages are returned to us as undeliverable after failed attempts by UPS. When the carrier returns an undeliverable package, we will make every effort to contact you to plan for delivery. Customer Service will then require an additional $19 payment from you to resend or redirect your package.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
For lost packages you must wait 5 days to file a claim. Claims can be filed up to 30 days after. Additionally, please refrain from filling a chargeback as this will invalidate your claim with Route.
Need to file a claim? File here
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here