- Shipping & Delivery (in the US)
- Cancellations, Returns and Adjustments (in the US)
- International Shipping and Returns (outside the US)
- e-Gift Cards
- Mezlan Points
Shipping & Delivery (in the US)
Same Day Shipping Cutoff Time
Orders placed by 12:00pm Pacific Time will be shipped the same business day the order was received. Business days are Monday through Friday, excluding national holidays. Orders received after 12:00pm will ship the following business day.
Allow an extra 24 hrs for the processing of Mezlan Store Exclusive items.
We offer FREE UPS Ground Shipping on all US orders in the continental U.S., every day.
- UPS Ground: This option is available on all orders. Products shipped via standard service are normally delivered within 3-5 business days after ordering.
- UPS 2nd Day Air: **For an additional charge, we offer this expedited shipping option. Products shipped via two-day service are normally delivered two business days after ordering.
- UPS Next Day Air: **For an additional charge, we offer this expedited shipping option. Products shipped via overnight service are normally delivered one business day after ordering. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Verifying Your Billing & Shipping Address
Your billing name and address must match those on your credit card statement or your credit card transaction may be declined.
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and Mezlan are protected from fraudulent activities. Someone may get your credit card information and your billing address (from your trash can, for example) and ship an order to anywhere in the US. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company; this keeps our fraud rates down and gives you the peace of mind that you are purchasing/shopping with a company that has your best interest in mind. Our Customer Service may email, then call you, to verify order information. If contacted, your order will not ship until we verify it with you.
Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your mezlan.com account information.
It is at the discretion of our shipping carrier, UPS, whether or not to require a signature at your delivery location. Our policy, due to the value of the package, is that all orders over $500 are shipped "signature required". For your convenience, we recommend that you sign up for My UPS account that may allow you to waive any signature requirements and/or for UPS Access Point that allows you to select one of many convenient alternative delivery locations in your area (where available).
Please contact customer service if your package has not arrived in the specified ship time. Occasionally packages are returned to us as undeliverable after failed attempts by UPS. When the carrier returns an undeliverable package, we will make every effort to contact you to make arrangements for delivery. Customer Service will then require an additonal $19 payment from you to resend or redirect your package.
Cancellations, Returns and Adjustments (in the US)
Contact customer service immediately if you choose to cancel your order. Please instead call our web customer service department at 800-217-6000 ext.1, Monday through Friday between the hours of 7:30am-5:00pm Pacific time, or if outside of these hours, please email [email protected]
If you are not completely satisfied with your mezlan.com purchase, we will gladly accept your return. You have 30 calendar days from the receipt of the product to return any items.
To return all or part of your purchase, please contact customer service to receive a Return Authorization number. Products returned without a Return Authorization number will be refused by the return center. All products must be packed in the original unmarked and unaltered packaging including any materials shipped with the product. Please keep the tracking number you are provided so that you are able to verify that we have received your package.
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. Mezlan does not permit the return of worn or used merchandise.
Once we receive and approve your returned merchandise, we will issue a refund (minus any applicable fees and charges) and send you an email confirmation within 5-7 business days of receipt of returned merchandise.
The return shipping cost is your responsibility and will not be credited to your account. The only exception is if the merchandise is being returned due to a manufacturer defect or was shipped in error.
To exchange any items in your order, place a new order online for the item that you would like, and return the item you wish to exchange. Due to rapidly changing inventory, this will assure that you will get the item and size that you want.
100% PRICE GUARANTEE
If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Mezlan.com price. We'll even refund the difference if we lower the price at Mezlan.com, excluding products shown in our ‘Last Pairs’ section.
- The product must be in stock in the same style, size and color that was purchased from the Mezlan.com website.
- Special promotions, coupons, coupon codes, flash sales, rebates, and gift certificates are not eligible for price matching.
- The website where you found the lower priced product must be an authorized Mezlan reseller, and cannot be an auction site or private event sale.
- The final publicly advertised price that would have been paid at the other website, including shipping and tax, less any promotion, will be compared to the final price of your order with Mezlan.com and will be used for calculating the difference.
- Offer is valid for 10 days after you make your purchase.
- Offer is valid on orders/items shipped to destinations within the United States.
- Offer is limited to one refund per month per customer.
- Adjustment can be made only one time per shoe.
To receive your refund:
- Order the item that you want from Mezlan.com.
- Send an email to [email protected] with: (1) your Order Number, (2) a direct URL linking to the product you found on the other website, and (3) a screenshot showing the size, color and style in stock.
- After receiving your email, Mezlan.com will verify the website where you found the lower price, and if approved, will issue the refund of the difference to your original order, and will send you an e-mail confirmation of the refund.
International Shipping and Returns (outside the US)
Mezlan has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. We now ship to over 175 countries. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at [email protected] or 786-391-4868.
You may also contact GlobalShopex using any of these local International Customer Service phone numbers: Australia (Sydney) Tel: (612) 9037 0252; United Kingdom Tel: (020) 3371 9380; Japan (Tokyo) Tel: (3) 4520 9639; Spain (Madrid) Tel: (91) 829 5114; South Africa Tel: (27 10) 500-2487; Canada (Toronto) Tel: (416) 840 5719; France (Paris) Tel: (01) 7666 0593; Mexico (DF) Tel: (52) 5553512656; Brazil (Sao Paulo) Tel: (55) 213958 1440; Peru (Lima) Tel: (51) 17087236; Colombia (Bogota) Tel: (1) 508 2859; Chile (Santiago) Tel: (56)2 29382628
The perfect gift for any occasion, mezlan.com e-Gift Cards have no fees and never expire. An e-Gift Card is emailed to the recipient for immediate use at our mezlan.com online store. Currently, mezlan.com e-Gift Cards are not redeemable at Mezlan retail stores or other websites.
If purchased alone, e-Gift Cards are usually made available within a few hours of credit approval. If purchased with other merchandise, the e-Gift Card will be emailed to the recipient once all of the other items in the order ship.
Mezlan Points are available through our Mezlan Rewards program to all customers with a mezlan.com user account. Find out all about earning and redeeming Mezlan Points here.