- Our commitment to your privacy
- Why we collect personal information
- What information we collect
- When we disclose your information
- How we protect your personal information
- Integrity of your personal information
- Cookies and other technologies
- Our companywide commitment to your privacy
- Privacy questions
Our commitment to your privacy
Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want Mezlan to keep you up to date with Mezlan news and the latest information on products and services, click unsubscribe from any newsletter email from us, or, if you have a mezlan.com user account, change your subscription preferences there.
What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Mezlan products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. The Mezlan website allows you to create a Mezlan user account based on your personal information. This convenient service saves you time and allows for easier use of our web services.
Here's how it works: You create a personal profile—providing your name, phone number, email address, and in some cases your mailing address or a credit card number—and choose a password for security. The next time you order from the Mezlan website, all you need to do is enter your Mezlan user name and password and the system looks up the information it needs to assist you. In addition, if you update the information associated with your Mezlan user account it will be available for all your transactions with Mezlan globally.
Mezlan also enables you to send gift certificates and products to family members, friends or colleagues. To fulfill your request, Mezlan may require personal information about the person to whom you are sending the product or service such as their name, physical address, and email address. The personal information you provide about that person is used only for the purpose for which it is collected. Mezlan will not use the information collected to market directly to that person.
If you use a bulletin board, chat room, make comments or review products on a Mezlan website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Mezlan is not responsible for the personally identifiable information you choose to submit in these forums.
When we disclose your information
How we protect your personal information
Mezlan takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Mezlan website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Mezlan website you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
Mezlan has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your user account. And you can request a copy of your personal information, your product purchase history, and your interactions with our sales and support agents by contacting us at cs[email protected].
Cookies and other technologies
As is true of most websites, we gather certain information automatically and it is stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Mezlan will not use the information collected to market directly to that person. In some of our email messages we use a "click-through URL" linked to content on the Mezlan website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our companywide commitment to your privacy
To make sure your personal information is secure, we communicate these guidelines to Mezlan employees and strictly enforce privacy safeguards within the company. In addition, Mezlan supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information. Mezlan's website has links to the sites of other companies. Mezlan is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.