Returns

Cancellations, Returns and Adjustments (in the US)

Cancellations

Contact customer service immediately if you choose to cancel your order. Please instead call our web customer service department at 800-217-6000 ext.1, Monday through Friday between the hours of 7:30am-5:00pm Pacific time, or if outside of these hours, please email cs@mezlan.com

Returns

If you are not completely satisfied with your mezlan.com purchase, we will gladly accept your return. You have 30 calendar days from the receipt of the product to return any items.

To return all or part of your purchase, please contact customer service to receive a Return Authorization number.  Products returned without a Return Authorization number will be refused by the return center. All products must be packed in the original unmarked and unaltered packaging including any materials shipped with the product. Please keep the tracking number you are provided so that you are able to verify that we have received your package.

Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. Mezlan does not permit the return of worn or used merchandise.

Once we receive and approve your returned merchandise, we will issue a refund (minus any applicable fees and charges) and send you an email confirmation within 5-7 business days of receipt of returned merchandise.

The return shipping cost is your responsibility and will not be credited to your account. The only exception is if the merchandise is being returned due to a manufacturer defect or was shipped in error.

To exchange any items in your order, place a new order online for the item that you would like, and return the item you wish to exchange. Due to rapidly changing inventory, this will assure that you will get the item and size that you want.

100% PRICE GUARANTEE

If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Mezlan.com price. We'll even refund the difference if we lower the price at Mezlan.com, excluding products shown in our ‘Last Pairs’ section.

Rules:

  • The product must be in stock in the same style, size and color that was purchased from the Mezlan.com website.
  • Special promotions, coupons, coupon codes, flash sales, rebates, and gift certificates are not eligible for price matching.
  • The website where you found the lower priced product must be an authorized Mezlan reseller, and cannot be an auction site or private event sale.
  • The final publicly advertised price that would have been paid at the other website, including shipping and tax, less any promotion, will be compared to the final price of your order with Mezlan.com and will be used for calculating the difference.
  • Offer is valid for 10 days after you make your purchase.
  • Offer is valid on orders/items shipped to destinations within the United States.
  • Offer is limited to one refund per month per customer.
  • Adjustment can be made only one time per shoe.

To receive your refund:

  1. Order the item that you want from Mezlan.com.
  2. Send an email to cs@mezlan.com with: (1) your Order Number, (2) a direct URL linking to the product you found on the other website, and (3) a screenshot showing the size, color and style in stock.
  3. After receiving your email, Mezlan.com will verify the website where you found the lower price, and if approved, will issue the refund of the difference to your original order, and will send you an e-mail confirmation of the refund.